You sent crypto to Binance but it's not showing up — naturally, you're worried. Especially with a significant amount, watching an empty balance is nerve-wracking. Don't panic. Missing deposits are common and almost always resolvable. Log into the Binance Official website or Binance Official APP to check your deposit records. iPhone users can check the iOS Installation Guide.

Step 1: Confirm the Transfer Was Sent

Check the sending platform's withdrawal history. Is the status "Completed" or still "Processing"? If still processing, the issue is on the sender's side — wait or contact them.

Step 2: Check the Blockchain

Get the transaction hash (TxID) from the sending platform. Look it up on the appropriate blockchain explorer (Tronscan for TRC20, Etherscan for ERC20, BscScan for BEP20). If it shows "Success" with enough confirmations, proceed to Step 3.

Step 3: Check Binance Deposit History

In Binance, go to Assets → Deposit History. If the transaction appears but shows "Confirming," it needs more block confirmations — just wait. If it doesn't appear at all despite blockchain confirmation, verify that the deposit address and network were correct.

Common Causes

  • Insufficient confirmations: Some networks require many confirmations. Wait longer.
  • Wrong network selected: Sent on ERC20 but chose TRC20 on Binance. Contact support.
  • Below minimum deposit: Amount was too small. It may be credited later or require support.
  • Missing MEMO/Tag: For coins that require it, contact support for manual crediting.

When to Contact Support

If the blockchain shows the transaction confirmed and your address/network are correct, but Binance still hasn't credited after an hour, submit a support ticket with: the TxID, coin name, amount, network used, and your Binance deposit address.

Q: Can missing deposits be recovered?

A: In most cases, yes. Wrong-network deposits to Binance can often be recovered through support (may take days). The only truly unrecoverable scenario is sending to a completely wrong address that doesn't belong to Binance.

Q: How long should I wait before contacting support?

A: If using TRC20/BEP20 and it's been more than 30 minutes with confirmed blockchain status, contact support. For ERC20/BTC, wait at least an hour. During network congestion, give it a bit longer.