Most people pass Binance's KYC verification without issues, but quite a few get stuck at this step with repeated rejections. If you are facing this problem, do not worry — this article covers every possible cause and solution. Log into the Binance official website or open the official Binance app to check your verification status and rejection reason. iPhone users who need to reinstall the app can follow the iOS installation guide.

Most Common Rejection Reasons

Reason 1: Document photos do not meet requirements

This is the most frequent cause. The system has strict photo requirements:

  • Blurry photos: Caused by shaky hands or poor focus. Place the document flat on a table and keep your phone steady.
  • Glare: Particularly common with laminated ID cards under direct lighting. Turn off the flash, use natural light, and adjust angles to avoid reflections.
  • Information obstructed: Fingers covering part of the document, or edges being cropped. Ensure all four corners are visible.
  • Cluttered background: Place the document on a solid-colored surface like white paper.
  • Re-photographed images: The system can detect if you photographed a screen rather than the physical document.

Reason 2: Personal information entered incorrectly

The name and document number must exactly match the document:

  • Extra spaces or missing characters in the name
  • A single wrong digit in the ID number
  • Using a former name instead of the current legal name

If information was entered incorrectly, contact support to have it reset so you can re-enter the correct details.

Reason 3: Facial recognition failure

Many factors affect the pass rate:

  • Poor lighting or backlighting making facial features unclear
  • Wearing sunglasses, masks, or hats
  • Heavy makeup creating a major difference from the document photo
  • Document photo taken many years ago with significant appearance changes
  • Dirty or covered front camera

Solutions for Each Scenario

Solution 1: Optimize the photography environment

Find a well-lit location with a clean background. Daytime near a window is ideal for even natural light. Place the document on white paper, keep the phone parallel and level. Check the result before submitting — confirm it is clear, glare-free, and all information is visible.

Solution 2: Try a different document type

If your ID card keeps failing, try a passport instead. Passports have a different layout, and sometimes switching document types does the trick.

Solution 3: Submit via the web version

If you have been using the app exclusively, try the desktop web version. The web version handles photo uploads differently, and photos that fail on the app may succeed on the web.

Solution 4: Contact support for manual review

If repeated self-attempts fail, contacting Binance support is the most effective solution. Find the live chat in the app or on the website and explain your situation. Support can help by reviewing the specific failure reason (sometimes the system message is vague), assisting with manual review, or opening a manual verification channel for direct document submission.

Solution 5: Submit a support ticket

In the "Help Center," submit a ticket with a detailed problem description. Attach high-resolution document photos (front and back) and a selfie holding the document. Manual review may take 1-3 business days but has a high approval rate.

Special Situations

Expired document: An expired document will definitely not pass. If a replacement is in progress, try a passport or temporary ID instead.

Recently replaced document: If your old document was canceled but the new one has not arrived, use a passport temporarily, then update after receiving the new ID.

Minors: Binance requires users to be at least 18 years old. There is currently no compliant way for minors to complete verification.

Foreign nationals: If you are a foreign national, you can verify using your passport. Select your nationality and upload your passport.

KYC verification can be troublesome sometimes, but following the requirements carefully, most people eventually pass. The keys are clear photos, accurate information, and patience. When all else fails, reach out to support — it is the fastest path to resolution.